Web Prophets has developed its business over the last 17 years on a strong principal of supporting & caring for the clients we serve.
We work hard to ensure:
• that every dollar spent with us is invested in a value for return proposition
• that we share our knowledge and expertise to the best of our capabilities
• that each organisation we work with is able to focus on their core activities with the comfort that their online presence is being supported by friendly and capable staff.
WE SPECIALISE IN WEBSITE DESIGN FOR THE FOLLOWING
SOME OF THE ADDITIONAL BENEFITS WE OFFER OUR CLIENTS INCLUDE:
CMS Product Ownership
Web Prophets develop websites primarily using Drupal CMS. This CMS is an Open Source solution; made available for your use under the GNU Public License; details of this license can be found at: http://www.gnu.org/licenses/gpl.html
On final payment as a standard, Web Prophets releases all creative and intellectual property to our client except for Authoring Rights – this right allows us to be recognized as the designer/creator of the work we complete for you and to use sample of this work in our Portfolio and Case Studies.
Web Prophets will be happy to provide the final CMS on disc or as a zip file on final payment of your project.
When we provide you with a quotation; included in our proposal is ample time for Project Meetings with you. Project meetings are vital to ensuring we keep your project on track and within budget.
We can easily meet with you at your office, our office or online through our GoToMeeting conferencing system.
Training, Support & How to Guides
On completion of your website, we provide a free How to Guide to help you easily manage your own website moving forward.
Web Prophets also provides free on site or GoToMeeting (video based) training session for your staff.
As part of our service we offer a minimum of 30 days free* support to help you get up and running with your new web site and ensure that the web site is working to your satisfaction without you incurring any additional costs.
*For large projects we provide 90 days free support.
Web Prophets provides the ability for you to purchase pre-paid support hours in either 20 hour or 50 hour blocks. The rates offered in our pre-paid hours is a discounted rate from our Casual Works services and have a lifetime of 12 months.
When you require help from us we log the time we spend assisting you. At the end of each month, if you have utilised our services, we send you an itemised account of what we have done, who completed the work, how long it has taken and a remaining balance of hours remaining on your account with us.
Alternatively, you can elect to enlist our assistance on a case-by-case basis. As per above; with our monthly invoice you will receive an itemised account of what we have done, how long it has taken and the charges for these services.
Web Prophets Help Desk is available for critical issues 24 hours a day, 7 days per week throughout the year.
CMS software requires regular reviews and monitoring. This provides for any security patches, functionality improvements & bug fixes that can occur due to web browser updates (for example) are implemented onto the web site. This ensures that the website remains stable and serves its purpose well. A web site that is up-to-date is easier to work with when modifications, improvements or integration with trending third party APPs is required.
We offer 3 levels of CMS maintenance services: Basic (twice a year) ideal for a standard brochure style website, Standard (4 times a year) for a larger web site that contains some business critical capabilities like Members Logins, and Premium (monthly) recommended for Ecommerce style websites where daily transactions are occurring.